Terms and Conditions for Storage Wallington Services

These Terms and Conditions set out the basis on which Storage Wallington provides removal, storage and related services within the United Kingdom. By placing a booking, using our services, or allowing goods to be collected or stored by us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person, firm or company who requests or uses the services of Storage Wallington and includes any authorised representative.

Services means any removal, transportation, storage, packing, unpacking, loading, unloading, or related services provided by Storage Wallington.

Goods means all items handled, removed, transported or stored by us on behalf of the Customer.

Contract means the agreement between Storage Wallington and the Customer incorporating these Terms and Conditions.

Working Day means any day other than Saturday, Sunday or a public holiday in England.

2. Scope of Services

Storage Wallington provides removal, storage and related services to domestic and business customers across relevant UK service areas. The specific services to be provided, including collection and delivery addresses, anticipated dates, volumes and any special requirements, will be agreed at the time of quotation and confirmed in writing where reasonably practicable.

Any services not expressly included in our quotation or written confirmation will be treated as additional services and may be subject to additional charges. This may include, for example, packing and unpacking services, dismantling and reassembly of furniture, or handling of items that require special equipment or care.

3. Booking Process

All bookings are subject to availability and to acceptance by Storage Wallington. Provisional dates may be offered but are not guaranteed until confirmation is given by us.

To request a booking, the Customer must provide accurate and complete information, including but not limited to access details at both collection and delivery points, the approximate volume or inventory of goods, any particularly heavy, fragile or valuable items, and any anticipated parking or access restrictions.

We may provide an estimated quotation based on the information supplied. If, upon collection or during performance of the Services, we discover that the information provided was incomplete or inaccurate in any material respect, we reserve the right to amend the charges, refuse to carry certain items, or postpone the service where necessary.

A booking is considered confirmed only once the Customer has accepted our quotation or price indication, agreed to these Terms and Conditions, and paid any deposit or advance payment required. We may issue written confirmation of the booking, which will form part of the Contract.

4. Quotations and Pricing

Unless stated otherwise, our quotations are based on the information provided by the Customer at the time of enquiry and on normal access conditions at all addresses. Quotations are usually provided on the assumption that the work will be carried out during normal working hours and on a single continuous visit.

Our prices may be affected by factors including, but not limited to, the size and weight of items, the total volume of goods, the floor level at collection and delivery points, the presence or absence of lifts, the distance between parking and property entrances, and any requirement for additional staff, specialist vehicles or equipment.

We may revise quotations or apply additional charges where work is required that was not apparent at the time of quotation, including additional journeys, waiting time caused by delays outside our reasonable control, or where access is substantially more difficult than described.

5. Payments and Deposits

We may require a deposit or full payment in advance to secure your booking. The amount and timing of such payments will be notified to you at the time of booking.

Unless agreed otherwise in writing, all charges are payable in full no later than the date of service for removal services, and in advance for ongoing storage services. Where ongoing storage is provided, charges are normally payable monthly in advance and will continue to accrue until all goods are removed from storage and any outstanding balances are settled.

Payments must be made using an accepted payment method as notified by us. The Customer is responsible for ensuring that payments are made on time and that any banking or processing fees are covered. We reserve the right to withhold or suspend services and to refuse to release goods from storage where any amount due remains unpaid.

If payment is not received by the due date, we may charge interest on the overdue amount at the statutory rate applicable under UK law, accruing daily until payment is made in full. We may also recover from the Customer all reasonable costs incurred in pursuing late or non-payment, including legal and collection costs.

6. Cancellations and Postponements

The Customer may cancel or postpone a booking by giving notice to Storage Wallington. Any such notice should be given as early as possible to minimise charges.

Where a cancellation or postponement is received more than a reasonable minimum notice period prior to the scheduled service date, we may, at our discretion, refund all or part of any deposit or advance payment. Where shorter notice is given, we reserve the right to apply a cancellation or postponement charge, which may be up to the full amount of the quoted price if we are unable to reallocate the time slot or resources.

If we are unable to perform the Services on the agreed date due to circumstances beyond our reasonable control, including severe weather, road closures, vehicle breakdown, staff illness, safety concerns or other events of force majeure, we will endeavour to agree an alternative date or solution with the Customer. In such circumstances, our liability will be limited to rescheduling the service or, where appropriate, refunding any prepayments for services not performed. We will not be liable for indirect or consequential losses arising from any such cancellation or postponement.

7. Customer Responsibilities

The Customer is responsible for ensuring that the Services can be performed safely and efficiently. This includes obtaining any necessary parking permissions, permits or dispensation, ensuring clear and safe access for vehicles and personnel, and informing us in advance of any issues that may affect the safe handling of goods.

The Customer must ensure that all goods are properly packed and ready for removal where packing services are not included, and that any fragile, valuable or special items are appropriately protected. Where we provide packing services, the Customer must still notify us of any particularly delicate or high value items.

The Customer must not present for removal or storage any goods that are hazardous, illegal, stolen, perishable, explosive, highly flammable or otherwise dangerous, or any goods that are subject to restrictions or controls that have not been disclosed to us in writing. We may refuse to handle or store such goods and may arrange for their removal at the Customer's risk and expense.

8. Goods in Storage

Where we provide storage services, goods will be stored in facilities selected by Storage Wallington. We will take reasonable care of the goods while in our custody, but we do not guarantee any particular temperature or humidity conditions unless explicitly agreed in writing.

The Customer remains the owner of the goods and is responsible for ensuring that they are adequately insured for the full replacement value for the duration of storage and transit. We strongly recommend that the Customer maintains appropriate insurance and checks policy terms carefully.

Access to goods in storage may be subject to reasonable notice and access charges. We may require proof of identity and authority before allowing access or release of goods. Goods will only be released once all outstanding charges have been paid in full.

9. Liability and Limitations

We will exercise reasonable skill and care in providing the Services. However, our liability is subject to the following limitations.

We will not be liable for any loss or damage arising from wear and tear, gradual deterioration, inherent vice, defects in the goods, insufficient or improper packing by the Customer, or any other cause beyond our reasonable control.

We will not be liable for loss or damage to items of high value, such as jewellery, watches, money, documents, artworks, antiques or collections, unless these have been specifically declared to us in writing in advance and we have agreed special arrangements and charges.

To the extent permitted by law, our total liability for loss of or damage to goods, whether in transit or storage, shall be limited to a reasonable sum per item or per consignment, as specified in our insurance or liability information provided to the Customer. The Customer must notify us in writing of any loss or damage as soon as reasonably practicable and in any event within a reasonable period after delivery or discovery. We may reject claims that are unreasonably delayed or unsupported by evidence.

We will not be liable for loss of profits, loss of use, loss of data, loss of business, or any indirect or consequential loss arising out of or in connection with the Services, whether based on contract, tort, statute or otherwise.

10. Time Limits for Claims

The Customer must inspect goods as soon as reasonably possible after delivery or after accessing goods from storage. Any apparent loss, damage or discrepancy must be notified to us in writing within a reasonable period. If the Customer fails to do so, it may be more difficult to determine the cause of any loss or damage and to process a claim.

In any event, no claim may be brought against Storage Wallington more than twelve months after the date on which the relevant service was performed or should have been performed, or the date on which the Customer first became aware, or ought reasonably to have become aware, of the relevant loss or damage, whichever is earlier.

11. Waste and Environmental Regulations

Storage Wallington operates in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal company and cannot remove or dispose of waste, rubble, hazardous materials, clinical waste, chemicals, gas bottles, or other controlled or prohibited items unless expressly agreed and appropriately licensed.

The Customer is responsible for ensuring that any items presented for removal or storage are lawful and suitable. We may refuse to handle items that are contaminated, infested, or otherwise pose a risk to health, safety or the environment.

Where we agree to dispose of unwanted items on behalf of the Customer, we will do so in accordance with applicable regulations and may charge a separate fee for this service. Ownership of such items will pass to us at the point of collection for disposal. The Customer warrants that they are entitled to authorise such disposal and will indemnify us against any claims arising from improper instruction or ownership disputes.

12. Right of Lien and Sale of Goods

We have a legal right to retain possession of the Customer's goods until all sums due under the Contract and any other contracts between the Customer and Storage Wallington have been paid in full. This right of lien applies to goods in transit and in storage.

If any amount due remains unpaid after reasonable notice has been given, we may, at our discretion, sell or otherwise dispose of some or all of the goods to recover outstanding charges and reasonable costs. Any surplus proceeds, after deduction of all amounts due and costs, will be held for the Customer. If the sale does not cover the full amount owed, the Customer will remain liable for the balance.

13. Data Protection and Privacy

We will collect and process personal data relating to the Customer and, where necessary, to their representatives for the purposes of providing the Services, administering the Contract, handling payments and complying with legal obligations.

We will handle such personal data in accordance with applicable UK data protection laws. We will not sell personal data to third parties and will only share it where necessary for the provision of services, for legal or regulatory purposes, or with the Customer's consent.

14. Variations to Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of confirmation of your booking will apply to that particular Contract. Any variation to these Terms and Conditions requested by the Customer must be agreed in writing by an authorised representative of Storage Wallington to be effective.

15. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision will to the extent required be deemed deleted. The remaining provisions will continue to be valid and enforceable.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or the Contract, including any non contractual disputes or claims.

By proceeding with a booking or using our services, you confirm that you have read, understood and agreed to these Terms and Conditions.